Thank you for choosing to shop with Sophia Velummylum.
If any unforeseen issues arise with your order, we will contact you directly for resolution.
Most sales are final due to the handmade nature of our jewelry and limited availability of many of our materials.
All international orders are final sale. Made-to-order and custom orders are final sale.
For order cancellations, please e-mail info@svfinejewelry.com within 24 hours of placing an order.
If you received a damaged or incorrect item, please e-mail info@svfinejewelry.com within 24 hours of receipt.
In the event of a return or exchange: the taxes, duties, and shipping fees will not be refunded.
If you purchased from an outside retailer and would like to initiate an exchange, please contact that retailer directly as we are only able to assist with orders placed directly on svfinejewelry.com.